Help
Frequently asked questions
Short answers for busy owners. For policies, see the Legal Center.
What is RelilQ?+
RelilQ is workforce software for Nigerian businesses. It helps you track who clocked in, who needs follow-up, and which roles have no spare applicants — so a sudden resignation does not freeze the shop.
Who should use RelilQ?+
Owners, managers, and supervisors who run staff across one or more shops or branches. Workers can clock in with a shared QR without needing their own RelilQ login.
Does RelilQ track staff location all day?+
No. Location is only used when someone clocks in or out (or when you save the shop map point). RelilQ does not track workers in the background.
What is Face Match?+
An optional 1:1 photo check that compares a clock-in selfie to an approved staff photo. It is not facial recognition across a crowd, and it does not include liveness detection today. See the Biometric Notice for details.
How do workers clock in?+
Create a shared clock-in QR for the entrance. Staff open it on a phone, pick their name, and clock in or out. You can require them to be near the saved shop address.
What happens when someone resigns?+
Open a Cover need under Recruitment. RelilQ lists applicants for that role with phone, WhatsApp, and email so you can reach them, then hire into staff when ready.
How does billing work?+
Plans are billed through Paystack. You can change or cancel from Billing in Settings. Unused days in a paid month are not refunded unless required by law; access continues until the paid period ends unless payment fails.
Where is my data stored and who can see it?+
Each business workspace is private. Staff, managers, and owners only see what their role and branch scope allow. RelilQ does not sell personal data. Read the Privacy Policy for full details.
How do I contact support or privacy?+
Product help: support@relilq.com. Privacy and rights requests: privacy@relilq.com. Signed-in owners can also open Help & Support inside the dashboard.